Shipping policy

1. ORDER PROCESSING & CUTOFF TIME

  • Order Cutoff Time: 5:00 PM (EST), Monday - Friday. Orders placed after this time will be processed the next business day.

  • Processing Time: All orders are custom-made and sent to production within 5-7 business days after payment is confirmed. Please note that processing does not occur on weekends or U.S. federal holidays.

2. SHIPPING RATES & ESTIMATED DELIVERY
Shipping charges will be calculated and displayed clearly at checkout. To offer you a wider variety of unique custom designs, we partner with a global network of print-on-demand fulfillment centers, including both U.S.-based and international facilities.

  • Transit Time: Standard Shipping typically takes 15–20 business days from the date of dispatch.

  • Total Estimated Delivery Time: 20–27 business days (Processing Time + Transit Time).

Please note: While we strive to meet these estimates, delivery times may occasionally vary due to carrier delays, customs processing for international shipments, or severe weather conditions.

3. ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please allow 48–72 hours for the tracking information to update in the carrier's system.

4. CUSTOMS, DUTIES & TAXES
For orders fulfilled internationally, VetVow is not responsible for any customs fees, taxes, or import duties applied to your order by your local government. Any fees imposed during or after shipping are the responsibility of the customer.

5. DELAYED, LOST, OR STOLEN PACKAGES
While we cannot control delays caused by shipping carriers, our support team is always here to help. If your package is significantly delayed or marked as delivered but you haven't received it:

  • Check your surrounding property and ask neighbors.

  • Contact your local post office or carrier for GPS delivery details.

  • Reach out to us at support@vetvow.com with your order number, and we will assist you in filing a claim or finding a resolution.

Important: Please ensure your shipping address is 100% accurate at checkout. We are unable to offer refunds or replacements for packages sent to an incorrect address provided by the customer.

6. SHIPPING PROTECTION (If Applicable)
If you purchased Shipping Protection at checkout and the carrier officially confirms your package is lost in transit, you are entitled to a one-time free reshipment. However, if the tracking explicitly shows "Delivered," we cannot issue a replacement based on the protection plan.

7. CONTACT INFORMATION
If you have any questions regarding your shipping status, please contact us:

  • Business Name: FANZONEE LLC (d.b.a Vetvow)

  • Business Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States

  • Email: support@vetvow.com

  • Phone: +1 (505) 451-5254 (Mon-Fri 8AM-6PM EST)