Refund policy

REFUND & RETURN POLICY

At VetVow, we stand behind our products with The Vow Guarantee. If your item arrives defective, is the wrong size, or isn't what you expected, we will make it right.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, exchange, or refund.

1. ELIGIBILITY FOR RETURNS & EXCHANGES
To be eligible for a return or exchange, your item must be in the same condition that you received it: unworn, unused, unwashed, and in its original packaging. You’ll also need the receipt or proof of purchase (order number).

2. HOW TO INITIATE A RETURN
To start a return, please contact our support team at support@vetvow.com with your order number and the reason for the return.

  • Do not send items back without authorization. Items sent back to us without first requesting a return will not be accepted.

  • Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) and the instructions on how to send your package to our return facility: Vetvow Returns 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States

3. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item (e.g., wrong design, wrong size sent by us), contact us immediately with photo evidence.

  • Return Shipping for Defects: We will cover 100% of the return shipping costs and send you a prepaid return shipping label, or simply send a free replacement without requiring a return.

4. SIZING ISSUES & BUYER'S REMORSE
Since our items are made-to-order, we highly encourage checking our Size Guide before purchasing. However, under The Vow Guarantee, if you order the wrong size or simply change your mind:

  • Return Shipping: The customer is responsible for the cost of return shipping.

  • Restocking Fee: We do not charge any restocking fees (No restocking fee).

5. NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on gift cards.

6. EUROPEAN UNION 14-DAY COOLING OFF PERIOD
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in its original, unworn condition.

7. REFUNDS PROCESS
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund (typically 3-5 additional business days).

8. CONTACT US
For any questions regarding your return or refund, please reach out:

  • Business Name: FANZONEE LLC (d.b.a Vetvow)

  • Email: support@vetvow.com

  • Phone: +1 (505) 451-5254 (Mon-Fri 8AM-6PM EST)